Turn customer experience into better business performance.
See the experience. Find the gaps. Act on what matters.
FeelGauge gives management a clear view of what customers experience across the business, where performance needs attention and what teams should do about it.
Understand what customers are experiencing. Across your business.
Every customer interaction tells part of the story. When those experiences are spread across locations, services and teams, the full picture is hard to see.
FeelGauge captures experience at the moments that matter, through a QR code, an NFC tap or a direct link, and brings it together for management. You can see what is working, what is falling short and where attention is needed, from a single touchpoint to the whole customer journey.
From experience signals to intelligence
Collecting responses is only the start. The value is in knowing what they mean.
FeelGauge surfaces patterns, recurring issues and differences across your operation. Satisfaction, Recommendation, Sentiment, Customer Voice and Experience Health give management a connected view of performance instead of a pile of isolated responses.
See the patterns. Find the gaps. Prioritise what matters.
Turn insight into action
Knowing where a problem exists matters. Acting on it is what changes results.
With FeelGauge Resolution, issues that need attention are identified, assigned and followed through. Teams can respond to customers, manage recovery and keep sight of what is still open, while management can see how the business responds.
And when the experience is a good one, FeelGauge can invite those customers to share a public review through your configured review link, so advocacy becomes a natural extension of great service.
Make improvement visible
Better customer experience should lead to better decisions and stronger operational performance.
Experience trends, management reporting and Experience Health let you track performance over time, and the Executive Brief gives leadership a concise view of performance, emerging issues and areas requiring attention.
For organisations operating across multiple locations or vehicles, comparative intelligence shows where performance differs and where support is needed, according to your plan.
One platform. A clearer view of your business.
Experience Health
An executive-level view of customer experience performance and where management attention may be needed.
Customer Voice
What customers are saying, the issues they raise and the themes emerging across their experiences.
Journey Intelligence
Experience seen in the context of the customer journeys, services and touchpoints that matter to your business.
Resolution
Customer concerns connected to responsible teams, follow-up and service recovery.
Comparative Intelligence
Experience compared across locations, vehicles or other configured units, according to your plan and business structure.
Executive Brief
Concise management reporting on performance, emerging issues and areas requiring attention.
Built around your industry. Configured around your business.
Hotel guests, restaurant customers, car-hire passengers and clinic patients each experience service differently. Their journeys, expectations and operational priorities are not the same.
FeelGauge starts with an industry-relevant structure, then configures journeys, services and units around the way your organisation actually operates.
Currently configured for:
- Hotels & Hospitality
- Restaurants, Cafés & QSR
- Car Hire
- Hospitals & Clinics
- Pharmacy
See FeelGauge in the context of your business
Every industry has different customer journeys, service expectations and operational challenges. In a live session with our team, we'll walk you through a FeelGauge industry demonstration, show the intelligence available to management and discuss how it could fit your operation. Choose your industry when you request a session so we can prepare the most relevant demonstration.
Do you know your organisation’s CX Maturity Level?
FeelGauge GROW is a quick CX maturity assessment designed to measure how effectively your organisation understands customer experience, identifies gaps, turns insight into action and tracks improvement.
12 questions · About 3 minutes · Instant FeelGauge CX Maturity Score
GROW is a FeelGauge-developed diagnostic, not an external benchmark or certification.
Ready to turn customer experience into better performance?
Bring customer experience, management intelligence and operational action together.
FeelGauge: Measure • Understand • Improve
A product of Veriflex Consulting.